Privacy policy

This policy explains what personal information Shire Coffee Company (“we”, “us”) collects through this website and at our cafés, and how we use it.

Who we are

Shire Coffee Company runs Shire Coffee at HWYL, 20 Market Street, Llanelli SA15 1YD, and Shire Coffee at The Bookshop, 57–59 Stepney Street, Llanelli SA15 3YA. For any privacy question, contact us using the details on our contact page.

This website

This website has no accounts and does not use cookies or analytics. Our hosting provider keeps standard server logs (such as IP address, browser type and pages requested) for security and to keep the site running. These logs are kept for a short period and are not used to identify you.

If you send a private hire enquiry, the details you enter (such as your name, contact details and event information) are sent to us through our website host, Netlify. We use them only to respond to your enquiry and plan your event, and delete them when they are no longer needed.

The site loads its fonts from Google Fonts, which means your browser sends your IP address to Google when a page loads.

Booking and ordering

When you book a table or private hire, order for collection, or order delivery, you leave this website and use a third-party service: resOS for bookings, Square for orders and payments, and Just Eat for delivery. Each service handles your information under its own privacy policy. We receive the details needed to fulfil your booking or order, such as your name, contact details and what you ordered, and use them only for that purpose.

Payments and loyalty

Card payments in our cafés are processed by Square. We never see or store your full card details.

If you join our loyalty scheme by entering your phone number at the till, Square stores your phone number and a record of your qualifying purchases so we can track stamps and rewards. We use this only to run the scheme. We do not sell your information or use it for marketing unless you have separately agreed. You can leave the scheme at any time by asking us.

Your rights

Under UK data protection law you can ask us for a copy of the personal information we hold about you, ask us to correct or delete it, or object to how we use it. Contact us and we will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.